金万泓深知优质的产品需搭配完善的服务，才能让客户真正满意。公司构建了全方位服务体系，从售前咨询、售中安装调试到售后维护，为客户提供一站式贴心服务。专业技术团队根据客户需求，为客户量身定制最适合的烘干方案，推荐合适的设备型号，并详细介绍设备性能、操作流程及维护要点，让客户对产品有全面了解。金万泓安排经验丰富的工程师团队到现场进行设备安装调试，确保设备安装精准、运行稳定。同时，为客户操作人员提供现场培训，使其熟练掌握设备操作技能，保障设备顺利投入使用。金万泓建立了快速响应机制。售后团队24小时待命，接到客户故障报修后，2 小时内给出解决方案，如需现场维修，48 小时内到达现场。
Jin Wanhong deeply understands that high-quality products need to be accompanied by comprehensive services in order to truly satisfy customers. The company has established a comprehensive service system, providing customers with one-stop thoughtful services from pre-sales consultation, installation and debugging during sales to after-sales maintenance.
Pre sales stage:
Our professional technical team customizes the most suitable drying solution for customers based on their needs, recommends suitable equipment models, and provides detailed information on equipment performance, operating procedures, and maintenance points, allowing customers to have a comprehensive understanding of the product.
Mid sales process:
Jin Wanhong arranged an experienced team of engineers to the site for equipment installation and debugging, ensuring accurate installation and stable operation of the equipment. At the same time, provide on-site training for customer operators to enable them to master equipment operation skills proficiently and ensure the smooth operation of equipment.
In terms of after-sales service:
Jin Wanhong has established a rapid response mechanism. The after-sales team is on standby 24 hours a day. After receiving a customer's fault report, a solution will be provided within 2 hours. If on-site repair is required, they will arrive at the site within 48 hours.