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从设备供应商到全程守护者:金万泓机械的服务升级之路

2025-08-12

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        引言:

      机械行业,产品是硬实力,服务则是软实力。成立于2020年的金万泓机械,用五年时间构建起一套全周期服务体系,将服务从售后响应升级为全程赋能,让客户买得省心、用得放心、扩产有信心。今天,我们透过三个维度,看这家企业如何用服务重塑行业标准。


In the mechanical industry, products are 'hard power', while services are 'soft power'. Established in 2020, Jinwanhong Machinery has built a "full cycle service system" in five years, upgrading service from "after-sales response" to "full empowerment", allowing customers to buy with peace of mind, use with confidence, and expand production with confidence. Today, we will examine how this company is reshaping industry standards through services from three dimensions.




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定制化方案设计

在每一个项目中,我们与客户密切合作,提供定制化的机械设备,确保每位客户的独特需求都得到精准满足。同时,金万泓推出了模块化设计的粉碎机和颗粒机,这使得设备的安装、拆卸和维护变得更加便捷。客户可以根据自身生产需求灵活调整设备配置,提升了设备的适用性使用寿命


In every project, we work closely with our clients to provide customized mechanical equipment, ensuring that each client's unique needs are accurately met. At the same time, Jin Wanhong has launched modular designed crushers and pellet machines, which make the installation, disassembly, and maintenance of the equipment more convenient. Customers can flexibly adjust equipment configuration according to their own production needs, which improves the applicability and service life of the equipment.



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交付管理分秒必争的效率

我们通过生产、物流、安装各环节的精细化协同,确保设备从下单到落地的每一步都精准可控


培训赋能:让操作零门槛

我们通过现场演示、视频教程和模拟操作帮助客户快速掌握设备启停、参数调节等基础技术。


Delivery Management: Efficiency that Strives for Every Second We ensure precise and controllable every step of the equipment from ordering to landing through refined collaboration in production, logistics, and installation.




Training Empowerment: Achieving Zero Threshold in Operations We help customers quickly master basic technologies such as equipment start stop and parameter adjustment through on-site demonstrations, video tutorials, and simulated operations.




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响应速度:以分钟计算的守护

我们设立了24小时售后服务热线,客户可以随时联系技术支持人员。针对设备故障问题,技术团队将快速响应,并提供远程或现场服务,确保问题得到及时解决,减少生产停机时间


主动运维:把问题消灭在萌芽

我们引入了远程监控技术,客户可以通过智能设备实时查看生产设备的运行情况,并进行远程调控。该技术帮助客户提前发现潜在问题,减少了停机时间,提高了设备的稳定性和生产线的连续性


备件保障:永不缺货的安全感

公司为客户提供充足的备件供应,确保设备维修和维护过程中能够快速获取所需零配件,减少设备的停机时间和生产影响。 


Response speed: Guardian measured in minutes

We have set up a 24-hour after-sales service hotline, and customers can contact technical support personnel at any time. In response to equipment malfunction issues, the technical team will respond quickly and provide remote or on-site services to ensure timely resolution of problems and reduce production downtime.


Proactive operation and maintenance: nip problems in the bud

We have introduced remote monitoring technology, allowing customers to view the real-time operation of production equipment through smart devices and perform remote control. This technology helps customers detect potential issues in advance, reduces downtime, improves equipment stability, and enhances production line continuity.


Spare parts guarantee: a sense of security that never runs out of stock

The company provides sufficient spare parts supply to customers, ensuring that they can quickly obtain the required spare parts during equipment maintenance and repair, reducing equipment downtime and production impact. 



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在金万泓看来,卖出一台设备不是结束,而是服务的开始。从售前的需求翻译官到售后的设备监护人我们全周期服务重新定义了机械行业的客户关系——不是一买一卖的交易,而是长期信赖的伙伴关系


In Jin Wanhong's view, selling a device is not the end, but the beginning of service. From the pre-sales' demand translator 'to the after-sales' equipment guardian', we have redefined the customer relationship in the machinery industry with 'full cycle service' - not a buy sell transaction, but a long-term trusted partnership.